TELUS Health MyCare

TELUS Health MyCare™ lets you easily see a Healthcare Provider right from your phone.

FEATURES

Video Consultations: Book an appointment with the Doctor, Counsellor or Dietitian of your choice and have a video consultation from the comfort of your home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be provided.

Easily access your TELUS Health MyCare consultation notes and additional appointment details through the Care Hub whenever you need them and get your prescription delivered directly through the app.

Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

Symptom Checker: Get more peace of mind 24/7 with our chat-style Symptom Checker, powered by Artificial Intelligence, which asks you questions about your symptoms to suggest possible courses of action.

Healthcheck: Learn more about your health in just 15 minutes. Our free digital assessment tool gives you a picture of your current health and suggests lifestyle changes for healthier living.

Monitor: Connect your existing health apps, such as HealthKit, and set medication reminders to manage your health in one place.

GET STARTED

1. Register for your free account.

2. Book an appointment time that suits you.

3. Start having a video consultation with a healthcare provider.

SAFETY & SECURITY

We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

FAQ’s

Where is TELUS Health MyCare available?

Doctor and Counsellor consultations are available in British Columbia, Alberta, Ontario, Saskatchewan, and Quebec. Residents in British Columbia, Alberta, Ontario and Saskatchewan who are covered under provincial health insurance can have video-based consultations with doctors at no direct cost. Alternatively, patients without provincial health insurance in these provinces can have video-based consultations for a fee per consult. Dietitians are available in British Columbia, Alberta, Ontario and Saskatchewan.

What can our healthcare providers treat?

Like any healthcare provider you’ve seen in the past, our healthcare providers can help treat a wide variety of non-emergency health conditions. We may refer you to see a doctor in person if your concern requires physical examination or care.

Note: in-person consultations are always recommended for emergencies, and issues concerning restricted medication.

For more information and a full list of FAQ’s, visit telus.com/mycaresupport.